• Ruse, Svoboda Square 5


When a customer makes a reservation at the Dunav Plaza Hotel, it is considered that he has read these general terms and conditions and agrees with them.
Your reservation is considered confirmed after payment of the required deposit specified in the reservation form or the relevant offer. The reservation can be paid by credit/debit card or by bank transfer. Only in these cases is it considered guaranteed. The bank accounts in BGN and EUR are listed in the confirmation of your reservation.



Cancellation of the reservation without penalty is possible up to 7 days before the check-in date, unless otherwise stated in the offer. After the expiration of this period, in case of cancellation, the guest owes a penalty equal to the value of the first night. In case of non-appearance due to a relevant reservation, the penalty is in the amount of the entire pre-paid amount, unless otherwise agreed. Refunds for reservations paid by card are made only to the card with which the payment was made. Exceptions are promotional offers for which additional conditions for payments and cancellations are announced. Please read the conditions for changes and cancellations according to the offer you have been given.



The hotel requires a deposit of 1 night's stay or a credit/debit card authorization for the same amount as a guarantee for use of additional hotel services, damages etc. The corresponding deposit is refunded to the guest upon leaving the hotel, when it is established that there are no shortages and damages caused by the guest in the room, as well as no bill for additional services used.
Authorized amounts may take 5 to 7 business days to be unblocked by the banking institution. The hotel is not responsible for any subsequent charges by the cardholder's servicing bank.



1. General terms and conditions for online bookings:
The specified conditions are valid when booking hotel accommodation and purchasing gift vouchers through the central reservation platform of "Dunav Plaza" OOD - www.dunavplaza.bg. In the event that promotional prices are available, additional payment terms and cancellation policies may apply and are an integral part of the description of the particular offer.
The offered hotel accommodation prices are valid only and only at the time of your visit to the "Reservations" section. They are subject to change and are dependent on hotel occupancy. Dunav Plaza Hotel reserves the right to refuse an received, confirmed and paid reservation in cases of force majeure and other circumstances beyond the control of the hotelier. In these cases, the guest is offered accommodation for another period, keeping the same conditions and prices.

2. Prices:
Hotel accommodation prices are subject to change at any time and may be affected by hotel occupancy and demand at different times of the year. All prices for hotel accommodation in the booking platform include VAT. The price of your stay is guaranteed after completing the booking process and receiving confirmation with a reservation number and prepayment. "Dunav Plaza" Hotel reserves the right to cancel a confirmed and paid reservation in case of detected abuse.
The final price chosen by you is per person or per room, per day and for the specific room, including tourist tax and VAT. In the event that during your stay you use additional services that are not specified in the description of the selected room type and offer / consumption in restaurants, parking, minibar, etc. /, they should be paid on the spot at the hotel.
Promotional rates for hotel accommodation cannot be combined with other current offers or discounts. Prices do not include commission for tour operators or other persons.

3. Terms of payment and policy for cancellations of reservations at the Dunav Plaza Hotel:
Your reservation is considered confirmed after payment of the required deposit specified in the reservation form or the relevant offer. The reservation can be guaranteed by credit card or prepaid by bank transfer. Bank accounts in BGN and EUR are listed in the booking confirmation.

4. Accommodation of children and provision of extra beds:
Hotel "Dunav Plaza" reserves the right to assess whether the specific type of room offers the possibility of placing an extra bed. Children up to 2 years of age stay free of charge.

5. Check-in and release of the premises:
The check-in time at the Dunav Plaza Hotel is after 14:00. Any arrival before this time will be subject to hotel availability. The check-out time of the hotel room is until 12:00. Any release of the room after the standard regulated time takes into account the occupancy of the hotel.
Late check-out after 12:00 must be requested in advance in writing or at the reception of the respective hotel. Confirmed by the hotel if possible. It is charged additionally, as the specific room is charged at BGN 10 per hour after 12:00. For additional information, contact the hotel reception directly.

6. Use of outdoor parking and underground garage:
Car parking is available for a fee. The price is BGN 10, for 1 car, per day. If there are no free parking spaces on the day of your arrival, a reception staff member will direct you to the nearest public car park.

7. Smoking on the territory of the hotel is prohibited:
If you do not comply with this requirement, you will be charged a fee of BGN 200 for additional cleaning.

8. Damages:
It is the duty of the guests to treat the property of the Danube Plaza Hotel with the care of a good tenant. The costs for replacement or repair of any loss or damage to the Danube Plaza Hotel, their furniture, as well as in the courtyard area, caused during the stay are at the expense of the guests. The value of the security deposit depends on the damage caused and is payable immediately, in cash or by credit/debit card, at reception.

9. Personal data protection policy:
"Dunav Plaza" Ltd. is the administrator of personal data within the meaning of the GDPR and processes the User's personal data to fulfill its obligations in connection with the reservation made by the User.
The personal data protection policy of "Dunav Plaza" Ltd. regulates the type of information that is collected from Users, the method of its collection and the purposes of its use.
The provided personal data is fully protected and is used for the purpose of marketing analysis and a better understanding of the needs of the Users and accordingly improving the quality of the service offered. Without users' personal data, the internet reservation system could not be used to make reservations.
"Dunav Plaza" Ltd. does not provide the name and e-mail address, which the user indicated when making the reservation, to third parties for the purpose of sending commercial information.



For more information:

+359 700 900 60

+359 884 507 110

e-mail: reservation@dunavplaza.bg